FAQ'S
- How can I place an order?
- Are you going to reorder sold out items?
- I would like to return a gift that was sent to me. How do I do that?
- Which are the Payment Methods accepted?
- Are refunds of personalized items allowed?
- How do I exchange or extract the personalized plate?
- How do I establish a new numerical combination in the lock of my briefcase?
Order Status Questions
- Why have I not received an order confirmation?
- How can I change my order?
- What is the status of my order ?
Shipping and Delivery Questions
- Which logistics partners do you work with?
- Do you ship abroad?
- How can I track my shipment?
- What should I do in the case that the package was damaged during transportation?
- How long does it take to receive my order?
Product's care instructions
- How can I clean my bag?