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- How can I place an order?

- Are you going to reorder sold out items?

- I would like to return a gift that was sent to me. How do I do that?

- Which are the Payment Methods accepted?

- Are refunds of personalized items allowed?

- How do I exchange or extract the personalized plate?

- How do I establish a new numerical combination in the lock of my briefcase?

Order Status Questions

- Why have I not received an order confirmation?

- How can I change my order?

- What is the status of my order ?

Shipping and Delivery Questions

- Which logistics partners do you work with?

- Do you ship abroad?

- How can I track my shipment?

- What should I do in the case that the package was damaged during transportation?

- How long does it take to receive my order?

Product's care instructions

- How can I clean my bag?