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Return instructions

If you are not completely satisfied with your purchase, you can return the product to us for a full refund (Returns must be unused, in the state you received them, and in the original packaging)

You are allowed to return product/s within 7 days of receiving the goods .

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping.

Return shipping is absolutely FREE.

Please contact our Customer Service at customerservice01@scharlau.com and ask for a "Return Authorization Form " prior to sending goods back to us. We will not accept returned goods without prior approval of our customer service.

This form needs to be included in the shipment.

You will be provided with a pre-paid courier that will take care of the goods.

Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.